Refunds & Returns

Returns and Exchange Policy

At Mystics, we strive to ensure you are completely satisfied with every purchase. If your items don't align with your fashion expectations, our dedicated team is here to assist. Below is our Returns and Exchange Policy designed to make your experience as smooth and straightforward as possible.

Eligibility for Assistance: To qualify for a return or exchange, please ensure the following:

  • Initiations must occur within 14 days of receiving your item.
  • The item must be in its original, untouched condition, including packaging.
  • The item must be free of any damage, stains, or signs of use.

Assistance Process: If you need to return or exchange an item, here’s what to do:

  1. Contact our Customer Support Team at info@luxelunafashion.store
     with your order number, item details, and the reason for return or exchange.
  2. We will review your request and, if approved, provide detailed instructions on the next steps.
  3. Our team is here to guide you through the process if more information or action is needed.

Resolution Options: Approved returns or exchanges will be resolved in one of the following ways:

  • Refunds issued to your original payment method.
  • Replacement for any damaged or defective items, subject to inspection.
  • A full refund if the desired item is unavailable.

Assistance Costs: You won't incur any costs for returns or exchanges; we've got it covered to ensure your peace of mind.

Non-Eligible Items: Please note, some items are not eligible for return or exchange:

  • Products labeled as "Final Sale" or "Non-Returnable" on our website.
  • Items that have been used, damaged, or altered post-delivery.

Need Help? For questions or more information on our Returns and Exchange Policy, don't hesitate to contact our Customer Support Team at info@mysticsfashion.store

Your satisfaction is our top priority.